1. Booking and Reservations

• All bookings must be made in writing via email or through our official website.
• A deposit of 40% of the total safari cost is required at the time of booking.
• The remaining 60% balance must be paid at least 14 days (2 weeks) before the safari start date.
• Bookings made within 14 days of departure must be paid in full at the time of confirmation.
• Confirmation will be sent once payment is received together with your itinerary and travel details.

2. Payment Policies

Payments can be made via bank transfer, credit/debit card, or any other approved payment methods communicated by Wagatil Safaris.

3. Cancellation and Refund Policy

Any request to cancel a booking must be submitted in writing and will take effect from the date the written notification is received by Wagatil Safaris.

If the trip is cancelled 60 days or more before the travel date, only 8% of the total amount paid will be retained by the company, and the remaining balance will be refunded.

If you prefer to reschedule the trip to a future date instead of cancelling, Wagatil Safaris will reschedule the trip at no additional company charge, subject to availability and any applicable supplier or permit conditions.

If another traveler joins your booking later, subject to availability, the safari price will be recalculated accordingly.

If we successfully transfer or resell the permits to another traveller, the amount recovered from the permits will be refunded to the original client.

No refunds will be issued for unused services, delayed arrivals, missed activities, or failure to join the tour as scheduled.

4. Alterations to Itinerary

Wagatil Safaris reserves the right to modify itineraries, routes, accommodation, or activities due to circumstances beyond our control.

• Extreme weather conditions
• National park regulations
• Security concerns
• Flight schedule changes

5. Travel Insurance

Insurance Should Cover

• Medical expenses
• Emergency evacuation
• Trip cancellations and delays
• Personal accident coverage
• Loss or theft of personal belongings

6. Client Responsibility

• Clients must follow park rules, local laws, and safety guidelines.
• Clients must ensure they are physically fit for safari activities.
• Clients are responsible for their personal belongings.

Wagatil Safaris Will Not Be Responsible For

• Accidents or illness caused by client negligence.
• Loss of personal property.
• Missed activities due to late arrivals.
• Failure to follow guide instructions.

7. Children Policy

• Children under 15 years are not permitted to participate in gorilla trekking.
• Parents and guardians must supervise children at all times.
• Age restrictions may apply for certain activities.
• Child discounts may be available depending on supplier policies.

8. Liability

Wagatil Safaris acts as an agent between clients and third-party service providers such as lodges, transport companies, and activity operators.

• Delays, cancellations, or service interruptions beyond our control.
• Natural disasters and unforeseen events.
• Wildlife encounters and safari-related risks.
• Actions or failures of third-party suppliers.

9. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Uganda.

Any disputes shall first be resolved amicably and, if necessary, through Ugandan courts of law.